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FREQUENT QUESTIONS

What are the advantages of creating an account?

Creating an account allows sending orders as well as subscribing to the newsletter, which informs about the news and promotions present on the aquaroo.ro website.

The “My Account” section provides a record of registered data, order history, favorite products, returns history.

What is the price of the products?

The presented prices include VAT (19%), prices that may be subject to various discounts or promotions. The price is the one valid at the time of issuing the order and it does not include delivery costs, the price of which will be displayed separately at the end of the order.

How do I make the order?

The desired products will be selected after viewing the detail page. After adding all the desired products to the shopping cart, press the “Finish” button. Only after choosing the payment method and filling in the personal data, the order is sent to us by pressing the “Place order” button.

How to use a discount coupon?

The discount is applied automatically after adding the correct code in the dedicated field on the product basket page.

How long does it take for the order to arrive?

The products are delivered throughout the country within 2-3 working days from the date of receipt of the order. If the order was placed on Saturday or Sunday, it will be shipped starting on Monday.

S.C. KBK KRAFT PROJEKT S.R.L.

C.I.F / C.U.I: 39653757
Nr. register: J08 / 1698/2018
Legal address: 307J Harmanului street, Bod commune, Brasov county
PROCREDIT BANK “IBAN RON”: RO17 MIRO 0000 9070 6459 0101
Customer support: suport@aquaroo.ro
Complaints / Suggestions: suport@aquaroo.ro

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